Privacy Policy myspin88 – Personal Data Protection for Malaysian Members

1 How myspin88 Collects Personal Data

Myspin88 collects members' personal data through several channels during your use of our platform. We only collect data that is genuinely necessary to provide the services you request and to fulfil our relevant legal obligations.

1.1 Data You Provide Directly

When you register a myspin88 account, make a deposit, contact support or use features on our platform, you provide personal data directly to us. This includes registration details such as your name, Malaysian phone number and email address; identity verification information such as your MyKad or passport number during the KYC process; payment information for your registered deposit methods including DuitNow, Touch 'n Go or GrabPay accounts; and any communications you send to our support team via live chat or email.

1.2 Data Collected Automatically

Some data is collected automatically when you use the myspin88 platform, whether via web browser or mobile app. This includes your device's IP address, browser type and version, device operating system, pages visited within the platform, session time and duration, actions taken on the platform such as games played and bets placed, and general geolocation information derived from your IP address for service area verification purposes.

1.3 Data from Third-Party Sources

In certain situations, myspin88 may receive your personal data from legitimate third-party sources, such as KYC service providers used for identity verification, payment service providers such as FPX, Maybank2u, or CIMB Clicks during transaction processing, and legal authorities or authorised regulatory bodies in the course of legally mandated investigations.

2 How myspin88 Uses Your Personal Data

Myspin88 uses the personal data collected only for the clearly stated purposes below. We do not use your data for any other purpose beyond what is listed without first obtaining your additional consent.

Myspin88 may use your data in aggregated and anonymised form for internal analytics purposes to improve service quality, develop new features, and understand overall platform usage patterns. Anonymised data cannot be traced back to you as an individual.

3 Sharing Data with Third Parties

Myspin88 does not sell your personal data to any third party. We may share your data only in the following limited situations, and with appropriate safeguards in place.

3.1 Trusted Service Providers

Myspin88 works with trusted third-party service providers to support the operation of our platform. These include KYC identity verification providers, payment processors such as the FPX network that handles Maybank2u and CIMB Clicks transactions, IT infrastructure providers covering cloud services and cybersecurity, casino game providers such as Evolution Gaming and Pragmatic Play that supply live gaming platforms, and customer support service providers operating on behalf of myspin88. All service providers are bound by strict confidentiality agreements and are permitted to use your data only for the specific purposes related to the services they provide.

3.2 Legal Obligations

Myspin88 may disclose your personal data to the relevant authorities where we are required to do so by Malaysian law, court order, or as part of a lawful investigation into financial crime, money laundering, or fraud. In such circumstances, myspin88 will endeavour to notify you of the disclosure unless prohibited from doing so by law.

4 Data Security at myspin88

Myspin88 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Encryption in transit: All communications between your device and myspin88's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate — the highest commercially available security standard.
• Encryption of data at rest: Sensitive data such as financial information and identity verification documents are stored in encrypted format within databases protected by strict access controls.
• Internal access controls: Access to members' personal data within myspin88's systems is restricted to staff who require it to perform their duties, and every instance of access is recorded in an audit log.
• Two-factor authentication: myspin88's internal systems storing member data are protected with two-factor authentication for all staff who have access.
• Regular security testing: myspin88 conducts regular penetration testing and security audits by independent third parties to identify and address security vulnerabilities.
• Incident response plan: myspin88 has clear incident response procedures to address any data breaches swiftly and notify affected members as required by law.

While we take comprehensive security measures, no security system is entirely foolproof. You also play an important role in protecting your account by using a strong password, not sharing your login credentials, and notifying us promptly if you suspect any suspicious activity on your account.

5 Cookies and Tracking Technologies

Myspin88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security and understand how players interact with our services.

5.1 Types of Cookies Used

• Essential cookies: Required for core platform functions such as maintaining your login session and remembering your language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the myspin88 platform – the most frequently visited pages, time spent on specific games, and any error messages encountered – to help us improve our services.
• Functional cookies: Allows the platform to remember your preferences — such as font size or display layout — to deliver a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including suspicious multiple login attempts and automated bot usage.

5.2 Cookie Management

You can manage and delete cookies at any time through your web browser settings. Please be aware, however, that disabling essential cookies may affect the functionality of the myspin88 platform and your overall playing experience. For guidance on managing cookies in your specific browser, refer to that browser's official documentation.

6 Data Retention Period

Myspin88 retains your personal data only for as long as necessary for the purposes set out in this policy, or as required under applicable Malaysian law.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally. Where there is ongoing litigation or an investigation involving your account, the relevant data may be retained for a longer period until the matter is resolved.

7 Children's Data Protection

Myspin88 strictly does not accept registrations or use of our services by individuals under the age of 18. Our platform is not designed for or directed at minors, and we do not knowingly collect personal data from individuals below that age limit.

If myspin88 discovers that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian and suspect that your minor child has registered for or used the myspin88 platform, please contact us immediately at support@myspin88.click so we can take appropriate action without delay.

8 Cross-Border Data Transfers

Myspin88 operates primarily from Malaysia and stores data within infrastructure based in the Asian region. In certain situations, your data may be processed or stored on servers located outside Malaysia — for example, when we use services from international game providers such as Evolution Gaming or Pragmatic Play, which operate infrastructure across multiple locations.

When your data is transferred outside Malaysia, myspin88 ensures that adequate protections are in place through binding contractual agreements with the relevant service providers, requiring them to uphold data protection standards equivalent to Malaysia's PDPA, the use of internationally recognised standard contractual clauses, and regular compliance audits conducted by our information security team. myspin88 does not transfer the personal data of Malaysian members to jurisdictions without adequate data protection without putting appropriate additional safeguards in place.

9 How to Exercise Your Rights

Myspin88 is committed to making it straightforward for you to exercise the rights afforded to you under Malaysia's PDPA 2010. Here is how to exercise each applicable right:

• Data access request: Send an email to support@myspin88.click with the subject line "Data Access Request", along with a copy of your MyKad for identity verification. We will provide a copy of your data within 14 business days.
• Data correction: Log in to your myspin88 account and update any incorrect information via the profile page, or contact our support team for changes that require additional document verification.
• Data deletion: Submit a written request to support@myspin88.click. Please note that certain data cannot be deleted where there is a legal obligation to retain it — we will inform you of any such limitations.
• Withdrawing marketing consent: Click the "unsubscribe" link in any of our marketing emails, or contact our support team. Withdrawing this consent will not affect important communications relating to your account.
• Complaints to the authorities: If you believe that myspin88 is not handling your data in accordance with Malaysia's PDPA 2010, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Myspin88 will not charge any fee for processing reasonable data rights requests. However, for requests that are repetitive, unreasonable, or excessive, we reserve the right to charge a reasonable administrative fee or decline to comply, and we will inform you of the reason for the refusal.

10 How to Contact myspin88 Regarding Privacy

If you have any questions, concerns, or complaints regarding how myspin88 handles your personal data, we encourage you to reach out to us directly in the first instance.

• Email: support@myspin88.click – Label your email "Privacy Enquiry" to ensure it is routed to the relevant team.
• Live Chat: Click the chat icon within the myspin88 platform and indicate that you have a data privacy enquiry. A support agent will connect you with the appropriate team.
• Response time: myspin88 aims to respond to all privacy-related enquiries within 5 business days. For more complex matters, we will keep you informed of the expected timeframe.

11 Amendments to This Privacy Policy

Myspin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or technological developments. We will notify you of any material changes via a prominent notice in the platform upon your next login, a notification email to your registered address, or an announcement on the myspin88 website.

The "Last Updated" date at the top of this policy will always reflect the date of the current version. We encourage you to review this policy periodically to stay informed about how myspin88 protects your information. Continued use of the myspin88 platform after any policy changes are published will be considered acceptance of the updated policy.